Shipping Policies

Shipping charges are a flat rate of $9.00 for STANDARD shipping and $30.00 to Canada. All order of $75.00 and over (pre–tax and pre-discounts) will be given FREE STANDARD Shipping. Wicked Sugar ships all packages USPS. Standard shipping takes 5-7 business days. Orders will processed and shipped between 1-2 business days from original order date. All orders received before 2pm EST will be processed that day. All orders after 2pm EST will be processed next business day. We do not ship out on Saturdays, Sundays, or Holidays. If you need your product sooner, please call us at 440 628 8022 or email us at If you are shipping to countries other than USA or Canada, please call us to get those shipping rates and to ensure we can mail to you! We will do all that we can to make sure your shipment arrives on time. We are NOT responsible for stolen packages, wrong addresses or delays in delivery due to mail carrier or severe weather. If you wish to return your order, you are responsible for payment of return shipment.

All in store pick up orders will be ready 1-2 days from purchase. You can pick up at 10252 W. 130th St. Strongsville, OH 44136 Tuesday-Friday 11am-6pm and Saturday 11am-5pm. Please have proof of purchase with you and ID, or we cannot give you the order.

Any confirmed and shipped order refused by the customer and returned to us is subject to a 20% restocking charge.
Upon completion of your order you will receive an email confirmation with tracking info.